Conflict management term paper

DuBrin first discusses the communication skills used by effective leaders, including verbal, nonverbal, and written communications p. He briefly discusses conflict resolution as performed by leaders. Not surprisingly, the conventional wisdom that effective leaders are also effective communicators is generally true. To solicit information, and then convey information to followers and outsiders, leaders must be able to communicate clearly and persuasively. However, despite the importance of effective communication, many leaders are not very effective. Improvements in information technology may help communications, although it can also increase information overload.
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Conflict (process) - Wikipedia

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Conflict (process)

In: Business and Management. The focus of this study is on how these forms of social conflict are managed and resolved in the workplace — which has become increasingly more diverse in recent years — with particular attention to innovative perspectives that facilitate better understanding of conflict resolution and improve approaches to conflict management. Managing conflict is undoubtedly one of the most critically important dimensions of the management of the employer-employee relationship. While conflicts or disputes are a natural result of the structure and operations of the workplace, employers need efficient ways to resolve such conflict quickly and fairly to avoid the many negative costs generated by unresolved problems. As the generally weaker party in the relationship, employees need the protection provided by both formal and informal dispute management systems aimed at achieving organizational justice.
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In: Business and Management. The focus of this study is on how these forms of social conflict are managed and resolved in the workplace — which has become increasingly more diverse in recent years — with particular attention to innovative perspectives that facilitate better understanding of conflict resolution and improve approaches to conflict management. Managing conflict is undoubtedly one of the most critically important dimensions of the management of the employer-employee relationship.
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