University of Surrey. FjaLlbrant, Nancy. Doctoral thesis, University of Surrey United Kingdom.. This thesis describes the case history of the development of a programme of user education at Chalmers University of Technology Library, Gothenburg, Sweden. It was shown, by means of user studies, that there was a need for instruction in the use of the library and its resources. The needs of student library users, as seen by students, academic staff, administrative staff, engineers and library staff, were studied. These views were used in the formulation of goals and objectives for the programme of user education.
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