By giving us the information we need, we will be able to find faults quicker than before — which means we can fix leaks before they cause disruption to the community. The trial is happening in north Kent in the villages of Longfield and New Barn. About 2, customers in these areas will have their current meter replaced by new digital meters. We are also fitting a series of new sensors on our own network in the area too. We know from the information we have that the Longfield and New Barn area has had leaks, something we are keen to stop.
South East Water Business Plan | South East Water Corporate
We then went through further consultation stages before asking for customer feedback on specific areas of the plan. We used a variety of channels for our customer engagement, including roadshows, a digital campaign across our social channels as well as a local forum and leaflets. If you have any queries, would like further information or want to see any more of our PR19 documents, please email our strategic business team. The PR19 Final Determination published by Ofwat in December was issued before the end of the reporting year. To update the forecasts used in the PR19 Final Determination for actual performance, Ofwat issued a consultation on the required Blind Year Adjustment on 28 September
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